Tag Archives: Crisis Communications Planning

Do It Right or Do Damage Control

We’ve all heard the old query – “If a tree falls in a forest with no one around, does it still make a sound?” Today, it could be: “If you push messaging on a channel few use, does it reach the intended audience?” The answer, of course, is no. The quandary is that there are so many communications channels. How do you chose the ones that will reach your audience, especially in a crisis when communication is critical? First, you have to know who your audiences Continue reading →

Planning for Life’s Little Emergencies

Crisis communications are not just for catastrophic events. The techniques used by crisis communicators help manage small events and can minimize them and their impact. In a story coming from Las Vegas, during a soft lockdown due to a suspicious person reported on or near the Ruth Fyfe Elementary School campus on May 14, a young girl was required to relieve herself in a classroom wastebasket. Naturally, she was embarrassed and her mother was incensed. Unfortunately, the Clark County School District responded to the situation Continue reading →

6 Steps to a Smart Start with Social Media

The world is abuzz with social media–what platforms to use, how and when to use it, what content to publish, how to engage followers…it’s overwhelming, isn’t it? So take a step back.  Breathe.  Anything can seem overwhelming at first.  These six steps will help you build a successful social media program. Step One:  Learn How do you choose the right social media platforms for your organization? Know how social media platforms function and interact with each other across different devices.   Consider the resources you have to Continue reading →